258 Hoosick Street
Suite 109
Troy, New York 12180
2809 Wehrle Drive
Suite 10
Williamsville, NY 14221
135 Sully’s Trail
Suite 7
Pittsford, NY 14534
6221 Route 31
Suite 114
Cicero, NY 13039
It is important to come with clean, dry and tangle-free hair.
Wear a shirt that you don’t mind getting dirty.
Please bring your insurance cards and any proof of being a first responder or military personnel so we can discuss all options.
Your business is very important to us, and this appointment time has been reserved especially for you. We understand that sometimes schedules change, so we respectfully ask for at least 24 hours notice for cancellations or reschedules. Appointments made within 24 hours may instead be canceled or rescheduled with 4 hours notice.
Please understand that when you forget or cancel your appointment without giving enough notice, we are unable to assist another family in need of our services.
Appointments must be confirmed no later than the morning of the scheduled visit. Any unconfirmed appointments are subject to cancellation at our discretion within 2 hours of appointment time.
We do not have a built-in grace period, so we kindly ask that you plan to arrive 5 minutes before your appointment start time. We do understand that occasionally life can be unpredictable. If you think you are going to be late, please call or text to let us know.
Every appointment requires a $25 deposit that will be requested at the time of booking. Deposits are non-refundable; however, the deposit amount will be applied to services at kept appointment. No-shows and those appointments not rescheduled within the stated time frame forfeit the amount and a new deposit will be required for a future booking.
Lice Clinics Upstate NY offers a 30 day optional lice insurance program, hereafter referred to as our Protection Plan. In order to qualify for the Protection Plan, the following criteria must be met:
*All immediate family members of the household, living either part-time or full-time with the person receiving an AirAllé® treatment or Traditional Treatment, must be screened and treated if positive within 3 days of the initial treatment of the family member signing up for this program.
*All household members with head lice must be treated by a certified Lice Clinics Upstate NY technician in our clinic.
*All household members initially treated for head lice at Lice Clinics Upstate NY must return for a follow-up treatment within 7-10 days.
*There are exceptions to the guarantee including hair that is matted, with extensions, or dreadlocks. Furthermore, in clinically significant cases, hair that is excessively long beyond the waist or in situations the patient is unable to sit for the full treatment may also not qualify for the guarantee.
If you qualify for the Protection Plan and lice are found within 30 days of your initial appointment, you may call the clinic to set up an appointment for a screening at no charge. If evidence of a re-infestation is found, a certified Lice Clinics Upstate NY technician will provide treatment for that individual free of charge. Live activity includes adult lice and / or nymphs but not nits as they are killed or damaged from the treatment.
If you enroll in our Protection Plan and then decide to cancel, simply call our clinic to let us know.
All family/household members need to be screened and treated, if necessary, for the head lice service re-treatment policy to be valid.
Our treatment has been proven effective 99.2% of the time, we stand behind our work. We cannot promise there will be no re-infestation, so we must keep our policy to 30-day service re-treatment. Based on the lice life cycle we can determine if the treatment had failed (which happens less than 1% of the time).
Under the above conditions, our Signature AirAllé Treatment is valid for 30 days. In the unlikely event of a treatment failure, we will re-treat you at no cost. Questions about our re-treatment policy? Ask us! Call today and we will answer all your head lice removal questions!
Please check for an email from Teams@LiceClinicsOfAmerica.com to download your support resources. If you do not receive the email immediately, please check your spam folder.
Thank you for requesting more information about our franchise opportunity. We will contact you within the next 2 business days to schedule an introduction call to review available locations, territory fee, expectations and an overview of how the business works. We look forward to talking to you soon!
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