JOB DESCRIPTION:
Lice Clinics of America provides head lice treatment services to families and individuals suffering from head lice.
We need an experienced Clinic Manager, who can help manage the office needs of select clinics, both on-site and remotely. As we continue to grow, the daily operational tasks need oversight and execution. We are looking for positive energy, and a self-starter “people-person”. No previous experience in the lice industry required, although experience in a medical environment is a plus.
This Clinic Manager role will not typically perform treatments on a daily basis, as that is reserved for our Technicians. However, this position must be able to perform treatments as the business dictates and to train newly hired Technicians.
We are an evolving and growing company, so the responsibilities of the Office Manager may adjust as new needs emerge and old needs vanish. Flexibility is important.
Primary characteristics of the Lice Clinics of America Manager, across all clinics, will:
- Lead by example, take ownership and initiative
- Resolve daily operational issues prior to escalating
- Drive a consistent customer experience
- Positively influence sales and drive local marketing, including but not limited to approaching Schools, Pediatricians, Hair Salons, Pharmacies, and Daycares in a face-to-face capacity, and leveraging phone, email, and print-based materials.
- Conduct management of inventory
- Oversee Staff Schedules and enhance our team culture
- Periodically visit our remote clinics
- Work hand-in-hand with the Owners
Daily Tasks consist of leveraging the LCA Productivity Calendar, which include detailed day of the month tasks, and also consist of:
- Conduct courtesy calls / survey texts
- Confirm all appointments for the day
- Audit of previous days appointments
- Audit previous late / early calls, & appt requests
- Send Lice Alerts
- Audit employee time clock
- Audit previous day P&L
- Audit payments processed correctly / drawer is accurate
- Audit of digital forms in the appointment system (Meevo)
- Audit daily production plan declines
- Review anonymous Lice Alerts submission report
- Obtain pediatrician & school addresses for the Lice Alert Postcard program
- Review the LCA dashboard report
- Review courtesy call & customer survey reports
- Attend LCA daily stand up meetings
- Communicate with every staff member
- Conduct marketing activities
- Review late schedule, make adjustments for late staff (oncall, call center, etc.) & review time clock
- Audit end of day call log, (missed calls, voicemails, appointment requests)
SKILLS REQUIRED:
Google Tool Suite (i.e. Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, etc.)
College degree not required, but is a plus
Positive attitude, motivator
Team leader
Self-starter
Exceptional customer service-focused
JOB TYPE: Part Time / Full Time
SALARY:
The compensation for this position is highly competitive and will be determined based on the clinic location and candidate’s level of experience and qualifications.
Serious inquiries only
