CAREERS IN CLINICS ACROSS THE COUNTRY

JOB DESCRIPTION:
Are you compassionate? Do you love working with parents & kids? Then this job is for you! Lice Clinics of America offers professional, stress-free lice removal for children and families in a medical-clinic setting.

We do not use toxic chemicals; our patented, FDA-cleared treatment is 100% guaranteed. You will get to participate in a clinic that is empowered by real science to treat head lice safely, swiftly, effectively and without stigma.

We are currently looking for an Appointment Scheduler to receive calls from customers, and to book them for appointments.  Seeking positive, patient, customer-focused individuals who pay attention to details.

DUTIES AND RESPONSIBILITIES:

• Alert (text) all Technicians for the day that you are on phones and managing the schedule for the time-period you are on them.
• Double-check the day’s schedule for anything abnormal
• Alert Technicians with no appointments to either be on-call or conduct administrative work.
• Using the phone system (Call Tracking Metrics), receive in-bound calls from customers and book the appointment, and/or assist with any inquiries.
• Using the phone system (Call Tracking Metrics), make outbound calls to confirm appointments, assist customers with inquiries.
• Stay in constant contact and observation of Technicians and the appointment book, schedule openings, coordinate multiple treatments, and adjust/manage the appointment book, as needed.
• Update the appointment system (Meevo) with any on-call or staffing updates, at the close of your phone shift.
• Alert any technicians of outstanding items.

We have an extensive training program, so no need to have prior experience although prior Customer Service experience a plus.

SALARY:
The compensation for this position is highly competitive and will be determined based on the clinic location and candidate’s level of experience and qualifications.

SCHEDULE:
To be determined based upon the needs of the individual clinics

SUPPLEMENTAL PAY TYPES:

• Bonus opportunities
• Performance bonus